Fractional Executive & Operating Partner
Build the operating model your next stage requires.
When growth makes leadership, delivery, and customer operations harder to coordinate, I work alongside your team to clarify responsibilities, strengthen handoffs, and turn priorities into consistent execution.
For growing technology, SaaS, and professional-services companies.
A view across the whole business.
Operating problems rarely stay inside one function. Sales commitments shape delivery. Implementation shapes the customer relationship. Leadership decisions connect them all. My work brings those connections into focus and helps the team act on them.
I’m Jim Kieley. My experience includes 13 years at Microsoft and leadership at SPS Commerce across implementation, customer success, and global operations.
Connect the work that growth depends on.
(01)
Operating model & leadership
Clarify roles, decision-making, priorities, and accountability across the leadership team.
(02)
Professional services & delivery
Connect customer commitments, delivery capacity, and the way services get delivered.
(03)
Customer operations
Strengthen handoffs across implementation, customer success, and ongoing service.
(04)
AI & operating transformation
Identify where AI can improve the work and what needs to change for adoption to take hold.