Jim Kieley
Experience across technology, services, and customer operations.
My work connects leadership decisions with the teams responsible for delivery and the customer relationship. I bring that perspective to growing companies as a fractional executive and operating partner.
The experience behind the work
Microsoft
I spent 13 years at Microsoft. That chapter of my career is part of the technology and services experience I bring to operating challenges today.
SPS Commerce
My leadership experience at SPS Commerce spans implementation, customer success, and global operations. It informs how I think about the connections between customer commitments, delivery, and ongoing relationships.
What that means for your team
Look across the handoffs
A problem that appears in one function often starts somewhere else. I look at the decisions, commitments, and dependencies around the work.
Make ownership clear
People need to know which decisions they own, what they are accountable for, and when to involve others.
Carry decisions into practice
The value of a plan depends on what changes in daily work. I stay focused on how the team will adopt, review, and sustain those changes.